Support Team & Help Desk Procedures

 

Prerequisites:

  • Browser : IE version 6.0 (Version: 6.0.2900.2180.xpsp_sp2_gdr.070227-2254)

Note : Open you Internet Explore and Click - Tools-->Internet Options-->Connections--> LAN Settings

Put appropriate PROXY server as shown below. Please don't forget to select "Bypass proxy...." checkbox. After that click on "Advanced" as shown below.

Put following two entries in "Exceptions" box as shown in following screen.

1) 172.*;

2) *.ispatind.com

 

Incase if you are experiencing any problems while accessing various applications, please contact following person / desk number for faster support.

1. Employee Related Applications

Contact Person :

Email ID :

2. Purchaser and Vendor Related Applications

Contact Person :

Email ID :

3. Supply Chain and Planning Applications

Contact Person :

Email ID :

4. Marketing and Customer Related Applications

Contact Person :

Email ID :

5. Business Intelligence (BI) Reports

Contact Person :

Email ID :

6. Enterprise Portal

Contact Person :

Email ID :