Support Team & Help Desk Procedures

 

Prerequisites:

  • Browser : IE version 6.0 (Version: 6.0.2900.2180.xpsp_sp2_gdr.070227-2254)

While using Live Auction incase if you are facing Java related problems, please go through below mentioned steps.

1. Please go to Sun's official website

http://java.sun.com/j2se/1.4.2/download.html

2. Click on "Download J2SE v 1.4.2 JRE

It will prompt for download of appropriate EXE file, Please download it on your local machine and install it. This step will take approximately 10-15 minutes after download is completed.

For Step-by-Step guide to use Live Auction, Please click here.

Incase if you are experiencing any problems while accessing various applications, please contact following person / desk number for faster support.

1. Employee Related Applications

Contact Person :

Email ID :

2. Purchaser and Vendor Related Applications

Contact Person :

Email ID :

3. Supply Chain and Planning Applications

Contact Person :

Email ID :

4. Marketing and Customer Related Applications

Contact Person :

Email ID :

5. Business Intelligence (BI) Reports

Contact Person :

Email ID :

6. Enterprise Portal

Contact Person :

Email ID :